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PTC Customer Support Bulletins

Important information brought to you by TWeatherford

PTC.com: Customer Support Bulletin
Labor Day Holiday Hours
In observance of the Labor Day holiday, PTC North America Technical Support will be operating with a reduced staff on Monday, September 31st, 2008.
Typical Causes of Workgroup Manager for Pro/ENGINEER Wildifre Sessions Going Offline
There are a number of possible causes of Workgroup Manager for Pro/ENGINEER Wildfire sessions going offline. This document describes the most frequently occurring causes and likely resolutions.
Important Licensing information for customers upgrading to CADDS 5 15.0
All customers who are entitled to CADDS 5 15.0 will need to contact PTC License Management to access this version.
Critical licensing issue with Pro/INTRALINK 3.4 M060.
Please see TPI 141864 for additional details.
Pro/INTRALINK M060: Wildfire 4.0 Compatibility Will Be Available for Active Maintenance Customers
All active Maintenance customers are entitled to Pro/INTRALINK M060 when it becomes available, even if the Extended Support Option has not been purchased.
Updated Mathcad 14.0 Maintenance Release Entitlement Notice
Mathcad 14.0 M020 is now released and is available for download for Single Users.
New Technical Support Phone System in Hong Kong
New Technical Support phone system requires customers making a Support call to enter their Service Contract Number.
Important Performance Tuning Information For Server and CAD Administrators
CAD datasets and WAN network topologies typically require additional tuning on both the client and server to ensure that performance is optimal.
Important Notice for Users of Workgroup Manager for Pro/ENGINEER Wildfire
Upload of Pro/ENGINEER models fail with a "there is no content available on the cache server" message.
Important Notice for Users of Workgroup Manager for Pro/ENGINEER Wildfire
Modifications To The Client Cache (i.e. Objects With A "Local content modified" Status) Can Be Lost Under Certain Circumstances
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