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Critical Bulletins

PTC Special Customer Bulletins brought to you by TWeatherford

PTC.com: Customer Support Bulletin
Critical licensing issue with Pro/INTRALINK 3.4 M060.
Please see TPI 141864 for additional details.
Arbortext Technical Support Office Move, North America
The North America facility for Arbortext Technical Support is moving to a new office July 31 through August 4, 2008.
New Extended Support Option for Pro/INTRALINK 3.4
If you are using PTC’s Pro/INTRALINK versions 3.0 through 3.4 (collectively known as 3.x), we want to help you make a smooth transition to one of our more current Product Data Management software applications: Pro/INTRALINK 8.0 or 9.0 or Windchill PDMLink 8.0 or 9.0.
Pro/INTRALINK M060: Wildfire 4.0 Compatibility Will Be Available for Active Maintenance Customers
All active Maintenance customers are entitled to Pro/INTRALINK M060 when it becomes available, even if the Extended Support Option has not been purchased.
Important ProductView Graphics Card Issue
With Some Recent Graphics Cards ProductView Lite and Standard will Fail to Startup and Return "Unrecoverable Error".
Important Information Regarding Windchill 9.0 Security Issue
Provides details about security issue related to SPR 1478646.
Updated Mathcad 14.0 Maintenance Release Entitlement Notice
Mathcad 14.0 M020 is now released and is available for download for Single Users.
New Technical Support Phone System in Hong Kong
New Technical Support phone system requires customers making a Support call to enter their Service Contract Number.
New Product Support Centers
PTC Technical Support has created new Support Centers for ProductView and CoCreate.
Important Performance Tuning Information For Server and CAD Administrators
CAD datasets and WAN network topologies typically require additional tuning on both the client and server to ensure that performance is optimal.
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